top of page

Return of Goods



Goods are not supplied on a sale or return basis and Luxury Air is under no obligation to accept goods for return unless goods prove to be faulty.


If goods are accepted for return this is subject to the customer accepting the following procedure and conditions.



The customer must notify Luxury Air within 7 days of receipt of goods, their intention to request a product return.

Goods must be returned in their original condition and packaging.

Goods will be collected once Luxury Air have authorised the return.

Goods authorised and accepted by Luxury Air for credit or return may incur a handling charge.

No replacements are available whilst goods are exchanged, replaced or repaired.

Luxury Air is bound by the manufacturer’s terms and reserves the right to raise a reasonable restocking charge.


In the event that the customer is not satisfied with the goods, but the goods are not defective, Luxury Air reserves the right to refuse the return of the goods at their absolute discretion.


The following category of goods will not be accepted for return –



Goods which are single use or body worn.

Non-Catalogue lines or products ordered to the customer’s specification (these may be catalogue lines)

Goods damaged due to misuse or unauthorised repair.

Opened/partly used goods or where the seals/labels have been removed.

Goods damaged by fire, water or smoke.


Customers are reminded that it is ILLEGAL to send contaminated goods through the post.


Luxury Air reserves the right not to handle items that do not meet specific requirements.

bottom of page